Front Office Guest Relations Officer - Luxury Hotel in Kuta, Bali

Join Solaris Hotel in the heart of Kuta, Bali as a Front Office Guest Relations Officer and become the first impression of luxury hospitality for our esteemed guests. This role is perfect for dynamic, customer-focused professionals who thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences. At Solaris Hotel, we pride ourselves on our commitment to luxury, service excellence, and creating unforgettable moments for our guests. As a Front Office Guest Relations Officer, you will be the face of our hotel, ensuring that every guest feels valued and well-cared for during their stay.

In this role, you will handle all guest inquiries, reservations, and check-ins/out processes with a smile. You will work closely with our team to ensure seamless guest interactions, from the moment they arrive until they depart. Using our state-of-the-art Property Management System (PMS) and guest communication tools, you will manage guest data efficiently and provide personalized service that exceeds expectations. This is an opportunity to grow within a supportive and collaborative team, with access to ongoing training and development programs.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, including room assignments and billing.
• Handle guest inquiries and reservations, ensuring a high level of customer satisfaction.
• Coordinate with housekeeping, dining, and other departments to ensure smooth guest experiences.
• Use PMS and guest communication tools to manage guest data and provide personalized service.
• Resolve guest complaints and concerns promptly and professionally.
• Maintain accurate records of guest information and transactions.
• Assist in organizing and executing special events and group bookings.
• Promote hotel amenities and services to enhance the guest experience.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or guest relations roles in the hospitality industry.
• Proven ability to handle multiple tasks and prioritize workload effectively.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Fluency in English and Bahasa Indonesia, with the ability to communicate clearly and professionally.
• Familiarity with Property Management Systems (PMS) and guest communication tools such as Cezanne or similar.
• Strong organizational skills and attention to detail.
• Ability to work well under pressure and meet tight deadlines.
• Enthusiasm for luxury hospitality and a passion for delivering exceptional guest experiences.

🛠️ Keahlian

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